Frequently Asked Questions
What does EXILE DIGITAL STORE sell?
EXILE DIGITAL STORE creates downloadable Microsoft Excel systems for small businesses, freelancers and creators. The current catalog covers finance tracking, product pricing, client management and social media content planning. No physical item is shipped.
Which software do I need?
The current EXILE templates are designed primarily for Microsoft Excel. A desktop or laptop is recommended for the intended experience and for working comfortably with dashboards, formulas and larger worksheets.
Do the templates work in Google Sheets, Apple Numbers or LibreOffice?
Compatibility with Google Sheets, Apple Numbers, LibreOffice or other spreadsheet applications is not guaranteed unless a product page explicitly says otherwise. For the intended experience, use Microsoft Excel.
What do I receive after purchase?
The exact contents are listed on each product page. Depending on the product, a package can include the main workbook, a DEMO workbook with example data, a PDF quick-start or instructions guide, and other files specifically listed for that product.
How are the digital files delivered?
After payment is confirmed, access is provided electronically through the store's digital-delivery system. Depending on the order flow, the download can be available from the order confirmation or status page and through an automated email or download link.
Is there a recurring EXILE subscription?
No recurring EXILE subscription is required for the current downloadable templates. They are sold as one-time digital purchases unless a product page explicitly states otherwise.
Which currency do the templates use?
Where a workbook includes monetary calculations, the current edition and currency are stated on the product page. The existing business finance, pricing and CRM systems are primarily configured as EUR editions.
Are these accounting, tax, legal or financial-advice tools?
No. EXILE templates are general business organization, tracking and planning tools. They do not provide accounting, tax, legal, investment or personalized financial advice. You remain responsible for checking the data you enter and the decisions you make from it.
Can I resell or redistribute the files?
No, unless EXILE DIGITAL STORE gives you written permission. Purchases are intended for your personal use or internal use in your own business, subject to the license and Terms of Service. The original files must not be resold, redistributed or published as your own product.
What if I have a download problem?
Use the Contact page and include your order number, the email used at checkout, the product name and a short description of the issue. This makes it easier to identify the order and troubleshoot the download.
Where can I find refund and withdrawal information?
Please review the store's Refund Policy for the rules that apply to digital products, including information about consumer rights, withdrawal and non-conforming or inaccessible digital content.